Set of 3 Hanging Glass Sea Urchin Jellyfish Arrangement

Return Policy

We value the relationship with each of our customers and work hard to earn your business. Your satisfaction is our top concern and our commitment is backed by our policies. If you are not entirely satisfied with your order, we are here to help. Within 7 days of receiving your order, please notify us of any concerns you may have.

If your order:

• is missing item(s),
• contains the wrong item(s), or
• contains items that are broken or damaged due to poor packaging or mishandling,

let us know within 24 hours and we will send a replacement out to you immediately*.

If your order arrives in good condition, but:

• you feel that the item is not as described,
• you change your mind about the item, or
• you no longer have need for it,

we will allow a return or exchange. Once the product arrives back at our facility in its original condition, we will issue a partial refund or ship the replacement product. *We will not cover the cost of return shipping.

For packages that are lost in transit, we will send replacements or issue refunds at our own discretion. We are not responsible for items that are misdelivered due to customer error (ie. incorrect address, missing apartment number, other typos).

Returns can be sent to the following address: NW Wholesaler, 22717 72nd Ave S, Suite B-102, Kent, WA 98032. Please include your packing slip with the return. Shipping and handling fees are non-refundable.

Live Plant Orders

We guarantee all our plants and will always offer help with reviving a plant and/or ship a replacement if the plant does not arrive in good condition. However, we must be notified within 7 days, and there are some additional stipulations.

• Before sending any replacements, we require a clear photo showing any damaged or unhealthy parts of the plant(s).

• When ordering plants during winter months, please be aware of weather forecasts, and buy at your own risk. Keep an eye on the tracking information and expected delivery date, check your mailbox regularly, and bring the package inside as soon as possible. If plants arrive frozen, we will use our best judgement when sending replacements. This may include waiting several weeks or more before shipping out.

• Unfortunately, we have little control over the time that a package takes to arrive once it has left our facility. Major holidays can cause significant delays. Please order early to ensure timely arrival. If a live plant order arrives in poor condition due to delays in transit, we will offer a replacement or a refund at our own discretion.

 Read more here.

1. Always check your local weather forecast before placing the order.

2. Track your order.

3. Contact us with any concerns.

Read the full article here.

Tillandsia Air Plants
Tillandsia, also known as air plants, are easy-to-care plants that require no soil to live. All your plant will need is light, water, and air to thrive in its new home.

Lighting conditions
Bright filtered light is what air plants prefer, but they will tolerate most environments. The best rule to help ensure your air plant is getting enough light is to make sure the strength of the light matches your humidity. Air plants love light (a lot of it) but if there is no water in the air, the plant will end up getting sunburned. This will hurt or possibly even kill your plant. To avoid this, do not leave your Tillandsia in full sunlight and if you notice that the seasons are changing and your plant is getting more light/heat, make sure to give them more water.

Water conditions
Water is probably the most difficult thing to learn to give your air plant since Tillandsia aren’t planted and they do not absorb water through their roots, instead they absorb water through tiny silvery-grey scales called trichomes.
To water your plants, give them a shower twice a week and a bath once a month. A shower consists of misting with a spray bottle. A bath is a little more difficult and there is some debate about how long to let them soak. Some people will tell you that your air plant needs to be soaked anywhere from minutes to hours, however; this is not true. Oversoaking your Tillandsia, depending on the type, may even kill your plant. Bulbosas and Medusas are some of the air plants whose bulbs will absorb water and become waterlogged and rot from the inside out.
The best way to give your Tillandsia a bath, without over-watering it, is to watch the trichomes. These tiny scales are usually a silvery-grey color, and you should be able to see them with the naked eye or with some glasses. Once your plant is submerged in the water. You will see the trichomes start to turn green, this means they have absorbed all the water they can hold, and your plant’s bath is over.

Air conditions
Air is probably the only thing you will give your Tillandsia and you do not really need to think about it. The only thing Tillandsia needs is airflow. They are plants and they do need oxygen to survive, if your plant has this it should be ok.
The exception to this simple care is if you live in an extremely dry climate or run your air conditioner a lot. This means that there is not a lot of water or humidity in your air. If your plant can’t draw water from the air, you will have to water it more often, and your air plant may be more susceptible to leaf burn.
If you have low humidity in your home, it may be a good idea to place a source of water next to your air plant. A sink, fountain, or even a small dish filled with water is enough to raise the humidity around the plant. This little boost in moisture can be the difference between a thriving and happy plant and one that is crispy and barely alive.